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About FIRST™ Business : Field Force Automation


The business world is becoming more competitive by the day. And to remain in the game, most business owners must step up to the plate and meet every challenge whenever and however possible. One way to address this situation is by increasing operational effectiveness without increasing overheads. Celcom introduces a resourceful value added service that allows your company professionals who are in the field to effectively update, tackle situations and daily tasks set by management.

Field Force Automation

FIRST™ Business : Field Force Automation (FFA) provides you a platform to manage the full lifecycle of service tasks. Such as helping you manage technical hurdles, new solutions, overseeing the entire technical resources team, in the most effective and efficient way. FFA also provides you with a single source of information to empower the team to manage and handle all service issues.

Value Proposition

SAAS cloud-based

Convenient monthly subscription

100% web based

Supports most smartphones and PDAs

No upfront purchase