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Coverage

Features

Benefits

  • Lessens dispatch time in terms of workforce allocation
  • Improves customer satisfaction via timely updates on restoration status
  • Eliminates human error and carbon footprint through implementation of paperless scheduling
  • Improves information flow and status updates between HQ and field operatives
  • Able to forecast future demands, predict resource and work requests via work volume reporting
  • Increase service efficiency & quality
  • Reduce service errors & miscommunications
  • Improve process effectiveness
  • Pro-active service delivery
  • Manage & monitor service deliverables

Packages

Call Recipients Celcom Biz G148
  • Account and Contact Management
  • Case Management
  • Diary Management
  • Concurrent Assignment Management
  • Knowledge Management
  • FAQ Management
  • Case Grouping Management
  • Management Reporting
  • Account and Contact Management
  • Case Management
  • Diary Management
  • Concurrent Assignment Management
  • Knowledge Management
  • FAQ Management
  • Case Grouping Management
  • Management Reporting
  • Assignment Management
  • Round Robin Assignment
  • Service Level Management
  • Operational Level Management
  • Time Management
  • Notification and Escalation Management
  • Email Interactions
  • Report Scheduler

Key Reasons

Why customers should choose Celcom’s Field Force Automation.

  1. No upfront software or hardware purchase needed – ZERO CAPEX investment.
  2. Customers are able to update and retrieve real-time information on Celcom’s fast network.
  3. Zero CAPEX, fully hosted by Celcom.
  4. Application support is cost-effective for smartphones and tablets.
  5. Customers can choose from a wide range of smart devices - iPhone, Android, iPad, Samsung Tab, etc.
  6. Nationwide customer service support.
  7. ZERO yearly OPEX on maintenance and support of server and application.
  8. Low entry barrier cost.
  9. Proven results.

Requirements

  • No minimum number of user(s) for registration
  • No minimum license required for registration
  • A 24-month contract applies