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  • +6012-238 8750

  • Customer Service

  • +6019 601 1111

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Frequently Asked Questions

Most smart devices operating on iOS 6and aboveor Android 4.0 and above.
Yes. As long as they are compatible with mPOS and are downloaded with Plug and Pay app.
Connect the device to your mobile phone viablue tooth. Then you can start accept payment by slotting in the card. The card owner need to enter the pin number. If the card owner’s purchase less than Rm 250, they can tap and go viapay wave.
Alldebit and credit cards (pay wave ready) with VISA and MasterCard logo.
Depending on the internet speed and averagelybelow20 second.
The app is free to be downloaded from Apple App store or Google Playstore.
The payment will be deposited into your CIMB current account on the next business day.
You would need to register for a CIMB Current account to be able to use the service.

Merchant Application Form


CELCOM SafePay MPOS Addendum


Photocopy of three month bank statement before application date


Photocopy of NRIC/Passport


Form 9,13,24,49.

Yes. Just send an email to mpos_sales@celcom.com.my
The minimum amount chargeable is RM 1.00 and maximum is as per credit limit of the customer’s card. For paywave,itis RM250 maximum per transaction.
Yes, you will need internet connection for the mPOS service.
Yes, the device comes with ONE (1) year warranty.
If you are an existing retail business and have a registered company , you are more than welcome to enjoy this service.But ifyou are anew user, you need to sign upfor enterprise planto enjoy this service.
Yes you can. Just send an email to us and our dedicated Account Manager will contact you.
Contract period is 24 months. If you terminate before the contract end, a penalty will be impose.
You can own the product and still enjoy the service as usual.
Please contact via email :enquiry@fasspay.com and their dedicated customer service will serve you.
Please discuss this with respective account manager and they will assist you on the subject matter.