• Sales

  • +6012-238 8750

  • Customer Service

  • +6019 601 1111

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Coverage

Frequently Asked Questions

Our service is delivered using wireless and fiber technology (Fiber is available in selected areas).
Nationwide service coverage with line-of-sight to nearest Celcom telecommunication tower (GSM and 3G coverage).
Celcom will deliver our contracted SLA of 99.5% (approximately 44 hours per year downtime).

Currently who do customers call to report a fault or problem with connection?

  • Hot line: 03-72005500
  • Toll free: 1-800-11-9090
Please contact your Celcom account manager, Celcom Value Added Partner or email us at bizsolutionsales@celcom.com.my
Celcom will bill customers on a monthly, quarterly or yearly basis with the installation charges included in the first bill.
In principle, all products and services provided by a GST registered service provider for consumption in Malaysia are subjected to GST at 6%.