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Optimise your Broadband, WiFi and MiFi experience on the fastest network with information on connection, speed, volume purchase and more.

General FAQ

Troubleshooting tips:

  • Insert your SIM card in your mobile phone
  • Check for Celcom signal
  • If there is no signal, your SIM card may not yet been activated. SIM activation will usually take 2 - 24 hours
  • If there is still no signal after 24 hours, please proceed to any Celcom Outlet for a SIM replacement
  • If your SIM has been activated, please enter your mobile broadband profile name

You may need to check the following:

  • Please ensure that your Mobile Internet is turned on or that you are connected to a WiFi network.
  • Check the signal on your device if it's 4G/3G/2G/GSM. You can view this in the setting for Mobile Internet. If it shows 2G and below, you would need to change it to either 3G or 4G depending on your preference and on the plan that you are subscribed to.
  • Clear the cache and cookies on your browse, then try to visit a different website than what you are currently trying to browse. If successful, there may be a few errors with the website that you were trying to browse before.
  • If you are still unable to browse the Internet, you may need to perform basic troubleshooting. Please refer to the following steps:
    • Insert your SIM card to another functioning device. If you can browse the Internet, there may be a problem with your device.
    • If you are still unable to browse the Internet, try inserting another SIM card to your device. If you can browse the Internet, you may need to check your SIM card at our nearest Blue Cube.

If none of the above works, please call our Contact Centre at 0196011111 for further clarification.

Try choosing 3G only as your preferred network. If the issue persists, you might have exceeded your data volume/FUP (fair usage policy).

You can check via:

Yes. You can purchase data volume via:

  • Clear your browser's cache:
    • Internet Explorer: Tools > Click Browser History
    • Mozilla: Tools > Click Clear Recent History
  • Check whether the area you are in has 3G network coverage:

USSD/Direct Dial

  • Dial *118#
  • Select Broadband
  • Select Check Broadband Coverage
  • Select Coverage at Present Location/Other Location/Via WAP

USSD/Direct Dial

  • Type Broadband Here or Broadband and send to 21122. Charges:FOC
  • You will receive an SMS as below:
    "The following coverage is available here: GPRS(Yes) 3G(Yes) HSDPA(Yes). These result are correct at the point of checking."

Yes, but you'll need to register for roaming service via:

  • Celcom Customer Service
  • Walk in to any Celcom outlet
Data Roaming will be charged according to the country you roam in. Please note that unlimited data is applicable for local use only. In addition, check www.celcom.com.my for promotional data roaming rates.


MiFi is a line of compact wireless router that acts as mobile Wi-Fi hotspots. A MiFi can be connected to a mobile phone and provide internet access to up to 5 devices.
Windows 7, Windows Vista, Windows XP (SP2 or later) and Mac 10.4 or later.
The MiFi can provide wireless network access to any WiFi enabled PC, Apple Mac, Linux, Android or peripheral device (Device with WiFi capability) in a 10-metre radius.


Celcom WiFi is a wireless Internet access offered by Celcom to all existing Celcom Postpaid or Prepaid customers and non-existing Celcom customers at selected public places such as shopping malls, transportation hubs, hotels, food and beverage outlets or cafes.

Step 1 : SMS 'ON WIFI' and send to 22188

Step 2: Select 'WIFI DAILY' or 'WIFI WEEKLY' or 'WIFI MONTHLY' and 'YES'

Step 3: You'll receive your WiFi ID (Mobile Number) and Password.

A one-off fee of RM2 for Daily package or RM8 for Weekly package, plus additional RM18 will be charged to your monthly bill.

Your network speed will be throttled to 64kbps once your data volume quota is reached.

Step 1: SMS 'WIFI FUP' and send to 22188

Step 2: Select which volume package to purchase

For Prepaid customers, fees will be deducted from the prepaid credit. For Postpaid customers, it will be charged to the monthly bill.

Step 1: Go to any Celcom WiFi location (Check for WiFi locations at http://www.celcom.com.my/first/wifi/coverage-areas)

Step 2: Turn on/enable Wireless Network Connection

Step 3: Select 'CelcomWifi' SSID and open your Web browser (IE, Mozilla, Safari)

Step 4: Key in WiFi ID & Password and click 'Submit'

Step 5: Successfully connected to Internet

The WiFi password is valid for the duration of the package only. You will be given a new password once the WiFi package is expired.
Average speed limit per user is 512kbps.