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  • +6012-238 8750

  • Customer Service

  • +6019 601 1111

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Coverage

International Roaming

General FAQ

New Customer

Roaming service for Calls and SMS are automatically activated upon plan registration.

Activate your roaming service for Internet via these channels:

  • SMS by sending “IR ON” to 28882
  • OCS
  • In Malaysia, call our Contact Centre at 1111 from Celcom numbers, +60196011111 from other mobile operators or dial *123# if you are abroad
  • Walk in to our nearest Blue Cube

To find the nearest store to you, please click here:

https://www.celcom.com.my/personal/helpsupport/findastore

Existing Customer

In Malaysia, call our Contact Centre at 1111, +60196011111 from other mobile operators, dial *123# if you are abroad or visit our nearest Blue Cube today.

Activate it for free! No roaming deposit required.

International roaming service will be automatically activated for prepaid subscriptions. If you wish to subscribe for any roaming passes, please dial *118#.

Yes, we do. In fact, we have a new offering called Celcom Passport™. With Celcom Passport™ you can roam worry-free and stay connected overseas with our 1-Day Calls & SMS Pass for RM18/day or enjoy the 1-Day Internet Pass for RM38/day, even better get the 7-Day 3-in-1 Pass for just RM138/week.

To find out more, click on the link: https://www.celcom.com.my/personal/plans/international-roaming

Yes, you are required to have a minimum credit balance of MYR15 and your account must also be active within the validity period.

To SMS to a Mobile Operator in Malaysia:

Key in <+>

To send SMS to another country:

Key in <+>

For Android users: Go to Settings > Mobile Networks > turn Data Roaming OFF Please note that these steps may be different with every Android phone.

For iOS users: Go to Settings > General > Cellular > Cellular Data Options> turn Data Roaming OFF

There are two ways to call our Contact Centre from abroad:

  • Dial *123# from any Celcom number for free!
  • Dial +6019-6011111 from other mobile operators. Normal charges apply.

There are two (2) ways you can retrieve your Voice Mail while roaming.

  • Dial *121# and press the call button
  • Dial 013/019/01482011313 to listen to your Voice Messages from fixed line phones or other telecommunications providers.

* To retrieve your Voice Mail while roaming, the same rates as when you call back to Malaysia will apply.

*Opt to deactivate your voicemail service to avoid charges. Contact Celcom Customer Service to deactivate.

Yes, of course. You can refer to this link for the full listing of our coverage overseas: https://www.celcom.com.my/Web_Center_Sites/PBO/Miscellaneous/coverage_map/coverage.html