• Sales

  • +6012-238 8750

  • Customer Service

  • +6019 601 1111

Check
Coverage

Payment Channels

To save the hassle of making a payment, eleven (11) channels are provided for you to choose from:

  • Online Customer Service (OCS)
  • Auto Billing
  • Internet banking
  • Celcom Payment Kiosk (CPK)
  • Tele-banking
  • Celcom Aircash
  • Automated Tele Machine (ATM)
  • Celcom Outlets / Other payment agencies
  • e-Pay
  • Contact Celcom Customer Service
  • Pay Your Way
  • JomPAY

Just log on to: http://www.celcom.com.my/onlinecustomerservice

  • Select My Bills from the menu and click Pay Now button.
  • Select the amount that you would like to pay.
  • Then click Pay Now button.
  • Next, you will see Payment Method screen.
  • Select your payment method, either Credit/Debit Card or Savings/Current Account.
  • Fill-up the necessary payment details and click Make Payment button.

You can sign up for Auto Billing via:

  • OCS. Click on the Payment tab at the top of the page and select the Auto-Billing Application in the drop down menu and follow the steps accordingly.
  • Celcom Payment Kiosk (CPK).
    When you sign up with auto billing, you will enjoy 5% rebate on your monthly bill.

If your enrolment is processed 1 day before your bill date, your payment via Auto-Billing will take effect on the next month's bill.

Your monthly deduction is 5 working days from your bill date.

Internet Banking Website FIRST™ Business : Web Builder with Data Biz Pro
Maybank2u www.maybank2u.com Within 15 minutes
CIMB clicks www.cimbclicks.com
Citibank Online www.citibank.com.my Within 3 working Days
MBF Click N'Pay www.mbfcards.com
RHB www.logon.rhb.com.my
HSBC www.hsbc.com.my
Public Bank Online www.pbebank.com
Bank Kerjasama Rakyat (Bank Rakyat) www.irakyat.com.my
UOB www.payonline.com.my
Pos Malaysia www.posonline.com.my
It's easy. You can pay by cash or cheque at automated payment kiosks that are available at selected Celcom Centre and Blue Cube nationwide. Please ensure that all cheques are made payable to CELCOM MOBILE SDN. BHD.
Internet Banking Website
MBF Call N' Pay - 603216 77600 Within 3 working Days
RHB Phone Banking Service - 603-920 68118
HSBC Phone Banking Service - 603-2050 7878
MAYBANK Autophone - 603-207 48888

With Celcom AirCash, you can instantly pay your Celcom postpaid bill and other utility bills from your mobile. This convenient mobile wallet service will process your payments in real time for FREE so you can enjoy uninterrupted service. Just activate your FREE Celcom AirCash account by dialing *133#. Then add cash into your account online or at any Celcom branch and Celcom Payment Kiosk.

Payment processing time is within 15 minutes.

If you are a Celcom customer and hold a card to any of the banks listed below, you can easily pay your bills at their ATM. There are over 1,000 outlets nationwide for you to choose from:

Payment Outlets Payment Processing Time
Public Bank / Finance Within 3 working Days
Bank Kerjasama Rakyat (Bank Rakyat)
Maybank
Bank Simpanan Nasional
RHB Bank

Simply walk in to any of these pay centres to pay your bills. There are up to 1,000 counters all conveniently located nationwide:

For Cash Payments

Celcom and Blue Cube outlets

Pos Malaysia

TMpoint

AgroBank

Bank Kerjasama Rakyat (Bank Rakyat)

Bank Simpanan Nasional

For Cheque Payments, please make cheques payable to:

Celcom and Blue Cube outlets

Agrobank

Bank Kerjasama Rakyat (Bank Rakyat)

Bank Simpanan Nasional

Pos Malaysia - POS Malaysia Berhad

Payment Outlets Payment Processing Time
Celcom and Blue Cube Within 15 minutes
Pos Malaysia
TM Point
Agrobank Within 3 working Days
Bank Simpanan Nasional
Bank Kerjasama Rakyat (Bank Rakyat)

Our E-Pay payment system offers a powerful payment tool for your convenience. With these options, your bill payments are now hassle free. Save your time and pay your Celcom bills via E-Pay kiosks located at verious petrol marts and convenience stores.

E-Pay Outlets Payment Processing Time
Click here to view the list of outlets Within 15 minutes

Please register to tele-order service to pay your bill through any of our Customer Service channel below.

Channels Instructions
Contact Us Form
  • Scan your bill or any required document.
  • Log-on to www.celcom.com.my.
  • Go to Contact Us and select Contact Us Form.
  • Please fill in the required details and attach your file(s).
  • Click ‘Submit’.
  • Please take note of the Reference No. for future use.
  • Once enrolment is successful, you will be notified via SMS or email.
Online Customer Service
  • Log-on to www.celcom.com.my.
  • Select Online Customer Service & login to access your account.
  • Select the respective mobile number.
  • Click ‘My Payment Settings & Tele Order’.
  • Please tick the Terms & Conditions check box.
  • Click ‘Apply Tele Order’.
  • Key-in your credit card details & click ‘Register’.
  • There will be a pop-up for you to request TAC and authorise the transaction. Click ‘Request TAC’.
  • Key-in the TAC.
  • Note down your Service Request Number for future reference.
Celcom Customer Service

Call us at:

  • 1111 (from your mobile phone)
  • 0196011111 (from other operators)
  • +60196011111 (if you are abroad)

*This payment method is only available for locally issued VISA or MASTER card. Payment amount is subjected to a certain limit of payment.

Pay Your Way enables customers to pay postpaid bills using prepaid reload cards. With this service, you can pay your postpaid bills or your family & friends' postpaid bills anytime, anywhere. A service fee of 5% based on your reload denominations will be charged into bill owner's bill.

Example:-

Postpaid Bill RM50

Pay via Reload RM50

Service Fee (charged into bill) RM2.50

Reload Methods Command
Payment for Own Mobile No Payment for 3rd Party Mobile No
SMS Type PAY16-digit reload code and send to 28882 Type PAY16-digit reload code3rd party mobile no and send to 28882

With JomPay, you can pay your bills easily through your bank’s Internet or Mobile Banking service. Here’s how:

Note:

1 - JomPAY logo

2 - Biller Code (2881 for Celcom)

3 - Ref-1 (Billing account)

1. Is JomPAY FREE?

Yes, JomPAY is absolutely FREE for customers who are making bill payments

2. Where can I find JomPAY?

JomPAY is available on all Internet & Mobile Banking service from 42 banks in Malaysia.

3. Do I have to register before making a payment with JomPAY?

No registration is required with JomPAY. However, you must have Internet or Mobile Banking access at one of the 42 banks. For more information on obtaining Internet or Mobile Banking access, please contact your preferred bank.

4. How do I pay with JomPAY?

It’s simple. All you have to do is to look for the JomPAY logo and Biller Code on your bill, log on to your Internet or Mobile Banking, and pay.

5. How long does it take for my payments to go through?

Payment Made Payment Update
During business day On the same day, real-time
After business day (17:00) On the next banking business day
Weekend or public holiday Next banking busniess day

*A banking business day is a working day in Kuala Lumpur when all banks are open for business.

6. What is Biller Code?

A Biller Code is a unique number to identify a JomPAY Biller. Celcom’s unique Biller Code is 2881.

7. What is Ref-1? How do I to find it?

Celcom Billing account number. Ref-1 is printed next to the JomPAY logo on your bill. Just look for the JomPAY logo on your bill.

Celcom Billing account number. Ref-1 is printed next to the JomPAY logo on your bill. Just look for the JomPAY logo on your bill.

Yes, it is possible. We accept overseas credit cards but only at one of these 4 branches:

  • Blue Cube Taman Tun Dr Ismail
  • Blue Cube Bansar
  • Blue Cube KLIA
  • Blue Cube Publika